Placing your order: Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on the website. Each order is an offer by you to buy the Product specified in the order from the relevant Supplier (Services) subject to these Terms and the Supplier Terms.
Shipping Cost: The buyer is responsible for all shipping costs associated with their purchase. This includes any fees for standard shipping, expedited shipping, and any additional charges that may apply.
Correcting input errors: Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.
Acknowledging receipt of and accepting your order: After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted by the Supplier. Upon receiving an order placed by the Retailer through the Platform, the Supplier may accept, modify, or refuse the order.Acceptance of your order takes place when the relevant Supplier sends an email to you to accept it. If the Supplier is unable to supply you with the Product for any reason, the Supplier will inform you of this by email and your order will not be processed further. If you have already paid for the Product, payment will refund you the full amount.
Orders Independent:All orders are placed independently. The unavailability of any one Product shall not cause or be a grounds for cancellation of any other orders for Products and the relevant Retailer is bound by the order(s) placed for available Products.
Cancelling Order:You may cancel the Contract and receive a refund, if you notify us as in the manner set out in this clause prior to the Product(s) being dispatched.However, this right does not apply if the Product is personalised or otherwise not capable of being sold separately.To cancel the Contract, please contact us at support@aberston.com.
Delivery: The Retailer accepts that the Supplier is solely responsible for preparing the order, for its transportation and for its delivery at the place of delivery agreed with the Supplier.
Damaged or Incorrect Product:In the event that you receive damaged or incorrect Product, please contact us at support@aberston.com within 2 working days from delivery to report the issue. You agree that if you do not timely report the issue, the product shall be deemed delivered and satisfactory.
VAT:Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate.
Other charges:For international shipments, your order may be subject to import duties, taxes, VAT or other charges which are applied when the delivery reaches its destination.Please note that we have no control over these charges and we cannot predict their amount.The Retailer will be responsible for payment of any such import duties, taxes or other charges. Please contact your local customs office for further information before placing your order.
Return Policy
Returns:Acceptance of the return of any Products is at discretion of Aberston and the relevant Supplier.If you wish to return any Product, any request to do so much be made by email to support@aberston.com within 5 working days of delivery of your Order.If your request to return is accepted, shipment will have to be organised and paid for by you.We will send you instructions on how and where to send your package. Items sent back to us or to the Supplier without first requesting a return will not be accepted.
